Withdrawal and cancellation
Cancel online in one step, or withdraw within 14 days and get everything back.
1Cancel online
Cancel your plan in one step: enter the email address of your account and choose Cancel now. You receive a confirmation by email with the date and time we received it. You keep access until the end of the paid period.
2Right of withdrawal for consumers
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us (Prometheor, Kian Peters, Johann-Gottlieb-Fichte-Straße 9, 61118 Bad Vilbel, Germany, info@prometheor.com) of your decision to withdraw from this contract by an unequivocal statement, for example with the Withdraw from contract button, by email or by letter. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result. You do not pay anything for the time you used Prometheor before you withdrew, including the free trial days.
4Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Prometheor, Kian Peters, Johann-Gottlieb-Fichte-Straße 9, 61118 Bad Vilbel, Germany, info@prometheor.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Prometheor plan
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.